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Panorama Education (“Panorama,” “we,” “our,” or “us”) cares deeply about privacy, and we recognize that it is important to the educators, students, and parents we serve. We strive to be as transparent as possible in our privacy and security practices. We offer schools a technology product that they can use to survey their students, parents, teachers, and staff, and to analyze the responses and related information (the “Services”). The analysis we provide to schools helps them to improve their students’ educational experience. This Privacy Policy explains how this information is gathered, used, and shared as we provide our Services.
We use the information we gather to help schools and teachers improve. We do not sell or rent any information for marketing purposes.
USEFUL TERMS
A “School” refers to a school district or other educational organization.
“Personal Information” means information that, alone or when in combination with other information, may be used to readily identify, contact, or locate an individual, such as: name, address, phone number, school ID number, or email address, as well as information that our Services might associate with such information.
Personal Information does not include information that cannot readily be used to identify specific individuals, such as aggregated survey responses or research data sets that have had identifying information removed.
“Education Information” means information gathered from students, parents, teachers, and staff, and information provided to us by Schools. Education Information may include Personal Information.
HOW WE GATHER INFORMATION
Information from Schools. When a School uses the Panorama Services, it may share Education Information with us, such as student rosters and parent or guardian contact information. We treat this information as confidential, and its use is limited by this Privacy Policy as well as by our agreements with Schools.
Information from Students, Parents, Teachers, and Staff. We may gather information directly from students, parents, teachers, and staff through the use of surveys and related tools, which are part of our Services to Schools. That information may include or be closely tied to Personal Information if it is necessary to provide the Services requested by Schools.
Customer Support. We may receive Personal Information through communications to our customer support team. This information may help us provide faster and more effective support.
Automated Technologies. We may gather and store information that is generated automatically during user interactions with our websites or emails we send. This information may include IP addresses and information stored in cookies (small text files placed in visitors’ computer browsers) and similar technologies. We use information gathered in this way to enhance our users’ experiences—for example, to remember when users are already logged in to our websites so they do not need to log in again. Most browsers have an option to block or delete cookies, though this may affect the use of our Services. In some cases, we use outside parties to provide these services for us—for instance, we use Google Analytics to count the number of people who visit our website.
Children’s Information. We do not gather Personal Information from children under the age of 13, as defined by applicable law, unless we believe we have legal permission to do so, as indicated by Schools acting on behalf of parents or guardians. We require our Schools to obtain any necessary parental consent or provide any required disclosures to parents or guardians. We will gather information from students directly only as requested by a School and only for the purposes of providing our Services to the School. If you believe we have unknowingly gathered a child’s information without the appropriate consent, please contact us immediately at privacy@panoramaed.com.
User Accounts. Some users access our Services through user accounts. We may collect and use Personal Information, such as email addresses or usernames, to create and differentiate any user accounts used to access our Services.
By using our Services, users authorize us to gather, parse, and retain information as described in this Privacy Policy.
HOW WE USE EDUCATION INFORMATION
To Administer Surveys for Schools. We ask only for information that we believe is necessary to provide our Services. This information may include email addresses for students, teachers, and staff members (and sometimes snail mail addresses where necessary to make sure everyone can participate); class roster information; and student demographic information. We use this information in order to configure surveys correctly and to administer them efficiently and accurately.
To Provide Reports. Panorama uses Education Information to provide Schools with reports that help them improve students’ educational experiences. We distribute reports in conjunction with Schools to ensure that only the intended audiences have access to reports.
For Research and Development. We may use Education Information, including Personal Information, for research and development purposes as we try to share best practices with the education community and improve the tools we offer to Schools. These research and development purposes could include testing new tools to include in reports, performing validity studies, developing new product features, and making other usability improvements. We may also use anonymized and/or aggregated Education Information for other purposes with permissions from our Schools.
HOW WE SHARE INFORMATION
With the School that Commissioned Our Services. We share information gathered from students, teachers, parents, and staff with this School. At the School’s request, we can export this information from our system to the School, or make reasonable efforts to destroy or otherwise render the information inaccessible.
As Required by Law or to Ensure Safety. We may be required to disclose, access, and/or preserve information in order to comply with law enforcement requests and legal process. We may also do so to protect users’, our, or others’ rights, property, or safety.
With Our Service Providers. When necessary, we share limited information with other organizations so that they can help us provide our Services. For instance, when we mail paper surveys home to families, we provide student addresses to the U.S. Postal Service so they can deliver the surveys to households.
As Part of a Merger, Sale, or Other Asset Transfer. We can’t predict the future, and there’s a chance that our company’s ownership might change—for example through a merger or an acquisition. In that event, information may be transferred as permitted by law and/or contract, provided that the receiving entity, like Panorama, does not sell or rent information for marketing purposes.
HOW WE PROTECT INFORMATION
We are committed to protecting the information we gather. We have implemented administrative, technical, and physical security procedures to protect information stored in our servers, which are located in the United States. We use security safeguards such as physical access controls to buildings and files, data encryption, Secure Sockets Layer (SSL) cryptography, two-factor authentication, and firewalls to help prevent unauthorized access to the information we maintain. Despite this, neither the Internet nor any data storage system can be guaranteed to be 100% secure. In the unlikely event of a data breach we will notify all affected Schools and make a reasonable effort to notify all affected users.
CORRECTING INFORMATION
If you would like to update or correct any information provided to us through the use of our Services, please send an email to support@panoramaed.com.
QUESTIONS?
Please ask! Don’t hesitate to email us at privacy@panoramaed.com with any questions.
CHANGES TO THIS POLICY
Posting of Revised Privacy Policy. We will post any adjustments to the Privacy Policy on this web page, and the revised version will be effective when it is posted. In addition, this page will indicate the date that the Privacy Policy was last changed.
New Uses of Personal Information. If our practices regarding previously gathered Personal Information change in a way that would be materially different, we will make reasonable efforts to provide notice of any such changes.
CONTACT INFORMATION
Panorama Education 109 Kingston Street, 5th Floor Boston, MA 02111 privacy@panoramaed.com
Effective Date: October 14, 2014 Last Updated Date: October 14, 2014